Claims must be reported within a maximum of 8 days from the date of occurrence.
The notification must be made in writing, and R2 Seguros provides a form to be filled out and subsequently sent by email to the insurance companies.
There are essential elements in completing the claim form, which we indicate below:
- Policy number;
- Date and time of the claim;
- Location and detailed description of the accident;
- Contact details of those responsible for scheduling the expert assessment (if applicable).
Important Notes on the Insured's Obligations in the Event of claim
- In case of emergency, the insured must call 112. In some specific cases, such as fire and flood damage, the first step is to call the relevant authorities to deal with the incident, which may be the fire department or the police.
- In the event of theft or robbery, the incident must be reported to the competent authorities, who will record the incident and identify the stolen goods. The document drawn up by the authorities, the police report, must be submitted to the insurance company, together with the claim form.
- In the event of Water Damage, the insured must immediately call a local plumber. Their duty will be to take the necessary measures to minimize further damage;
- No finishing work (such as closing brushes) should be done, traces of claim should not be removed, and salvaged items should be preserved.
How to make the process faster and more efficient
In order for the process to be regularized more quickly, there is information and documentation that must be sent along with the claim participation form, namely:
- Photos of the damage;
- Technical reports on causes and damages;
- Repair/replacement estimates broken down by type of work and respective costs;
- Property documents, such as property deeds;
- Proof of IBAN for possible compensation.
With all the documentation, the insurance companies open the case and immediately begin the procedures for settlement, such as appointing expert assessors and accounting for damages.
At R2 Seguros, we provide our clients with full support and assistance in resolving any claims they may have, ensuring effective and professional follow-up at every stage.
We have an internal Claims Management team that you can contact if necessary:
sinistros@r2seguros.pt
We emphasize that the sooner R2 is aware of claim, the sooner the necessary actions will be taken to resolve it.
For greater convenience and speed in the process, we provide the Digital Amicable Declaration to facilitate the process and enable faster and more efficient communication.
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